Registration fees for webinars are $175/member and $300/non-member unless otherwise noted in an event description.

NDHA is an approved provider of continuing education by the North Dakota Board of Examiners for Nursing Home Administrators.

Quality Improvement Series 2

Date: 07/22/2021

11:00 AM - 12:00 PM

This webinar series consists of two webinars. The registration fee is $200 per facility. This fee includes both webinars as well as unlimited number of connections within your facility. Register once and you are automatically registered for both webinars.


C-suite, nurse leaders, registered nurses, pharmacy, interdisciplinary healthcare providers, quality improvement professionals and risk managers.


Session 1: Quality Measurement & Display
July 22, 2021 @ 11:00 a.m. central time



There is a great demand for accurate, useful information on healthcare quality that can inform the decisions of consumers, employers, physicians and other clinicians and policymakers. Various types of measures are used in healthcare to assess performance, improvement and other aspects of quality. This first session will provide an overview of the types of measures used in healthcare, methods for simple data collection that engages the frontline and how good display of data can communicate the story with tips for effective displays of data including dashboards.


Session 2: Interpreting Data & Improvement

August 12, 2021 @ 11:00 a.m. central time



The interpretation of data assigns a meaning to the information analyzed and determines its signification and implications. The importance of data interpretation is evident and it needs to be done properly. Is it improvement, or isn’t it? Correctly interpreting data is critical to ensure appropriate decisions are made about processes and need for changes. This second session will provide an overview of how to assess data for signals of improvement, such as trends and why run charts are essential tools for determining improvement vs. normal variation.


FACULTY: Fran Griffin & Associates, LLC

Fran Griffin, RRT, MPA is an improvement consultant with extensive health care experience in high reliability, patient safety, quality improvement and infection prevention. Ms. Griffin works with various organizations to drive clinical quality improvement and provide training to increase skills and capabilities of clinician and health care managers. She has led multiple, successful developed and delivered many quality improvement training programs. Ms. Griffin holds a master’s degree in public administration, is co-developer of the Global Trigger Tool and author on numerous articles.

Ms. Griffin is a respiratory therapist and former EMT and worked in clinical care before advancing to hospital administration with oversight for quality, case management, infection prevention and emergency preparedness. She served as a senior advisor to innovation models at the CMS Innovation Center and led the Innovation Advisors Program. Fran has been faculty for the Institute for Healthcare Improvement since 2000 and was full time staff for eight years.