Registration fees for webinars are $175/member and $300/non-member unless otherwise noted in an event description.

NDHA is an approved provider of continuing education by the North Dakota Board of Examiners for Nursing Home Administrators.

Quality Improvement Series 1

Date: 05/20/2021

11:00 AM - 12:00 PM

This webinar series consists of two webinars. The registration fee is $200 per facility. This fee includes both webinars as well as unlimited number of connections within your facility. Register once and you are automatically registered for both webinars.


Nurse leaders, registered nurses, quality improvement professionals, risk managers, other interdisciplinary healthcare providers and members of quality improvement teams.


Session 1: Timesaving Approached to QI Tools

May 20, 2021 @ 11:00 a.m. central time



Do you find some QI tools intimidating because they seem complex and time-intensive? Failure Modes & Effects Analysis (FMEA) is a great tool for prospective analysis, yet it can be overwhelming when a full-blown approach is taken. The objectives of such tools and the core objective of improvement work – learning – can often be achieved by leveraging the key elements and applying in a simplified manner that takes less time. This session will review approaches for applying FMEA and other QI analysis tools such as root cause analysis, process mapping and collection and assessment of data in ways that preserve the intent while saving time.


Session 2: High Reliability in the Time of COVID-19

June 24, 2021 @ 11:00 a.m. central time



How does a major disruption such as the COVID-19 pandemic impact other efforts? Hospitals have been working for some time to incorporate high reliability principles into routine operations. Rather than setting aside these efforts during the crisis, some hospitals recognized that use of these principles is essential to organizational resilience. This webinar will provide a brief overview of high reliability principles, how they been both applied in hospitals and adapted during the COVID-19 pandemic.



Participants will be able to:

  • Summarize the five principles from high reliability organizations
  • Describe how other hospitals have applied these principles
  • Apply use of the principles in their own organization


Faculty: Fran Griffin & Associates, LLC

Fran Griffin, RRT, MPA is an improvement consultant with extensive healthcare experience in high reliability, patient safety, quality improvement and infection prevention. Ms. Griffin works with various organizations to drive clinical quality improvement and provide training to increase skills and capabilities of clinicians and healthcare managers. She has led multiple, successful improvement collaboratives, presents frequently at conferences and on webinars and has both developed and delivered many quality improvement training programs. Ms. Griffin holds a master’s degree in public administration, is co-developer of the Global Trigger Tool and author on numerous articles.

Ms. Griffin is a respiratory therapist and former EMT and worked in clinical care before advancing to hospital administration with oversight for quality, case management, infection prevention and emergency preparedness. She serves as a senior advisor to innovation models at the CMS Innovation Center and led the Innovation Advisor Program. Fran has been faculty for the Institute for Healthcare Improvement since 2000 and was full time staff for 8 years.