Registration fees for webinars are $175/member and $300/non-member unless otherwise noted in an event description.

NDHA is an approved provider of continuing education by the North Dakota Board of Examiners for Nursing Home Administrators.

Part 5 - Leadership & Resiliency Virtual Summit

Date: 08/20/2020

12:00 PM - 1:00 PM

Part 5 - Leadership & Resiliency Virtual Summit: Navigating through COVID-19 and Beyond

When Good Isn’t Good Enough: How Unconscious Bias Harms Patients During the COVID-19 Pandemic … Despite Our Good Intentions
Presented by: Gloria Goins | Former Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System

The outcomes of unconscious bias can be seen across all industries. But in healthcare, mitigating unconscious bias is of particular importance. Evidence-based impacts of unconscious bias on safety, quality and mortality show that we are unintentionally putting our patients at risk. Cross-cultural competency is a “must have” skill as we define what it means to address, support and manage the ever-changing U.S. population, particularly as the world faces the effects of COVID-19. In this session, you will learn about practical actions that can be taken to reduce the effects of unconscious bias in healthcare operations.


(40-45 minute presentation followed by Q&A)

Click for speaker's bio.