Registration fees for webinars are $175/member and $300/non-member unless otherwise noted in an event description.

NDHA is an approved provider of continuing education by the North Dakota Board of Examiners for Nursing Home Administrators.

Leading Teams in Times of Sustained Crisis

Date: 03/23/2021

12:00 PM - 1:00 PM

This webinar is part 2 of the 3-part Crisis Management Webinar Series.


Registration:  $175 per webinar per facility, or $375 total if you register for the entire 3-webinar series (a savings of $150).


Recommended Audience:  Health care leaders, quality professionals, risk management professionals, security professionals.


A crisis can occur because of an unpredictable event or an unforeseeable consequence of an event that had been considered a risk. In either case, crises always require decisions be made quickly to limit damage to an organization. The nature of the potential damage varies based on the type of the crisis. But in most cases, a crisis can affect health and safety, the organization's finances, the organization's reputation or some combination of these. This series will study the application of strategies designed to help an organization deal with a sudden and significant negative event. Crisis management has three very distinct parts made up of activities before, during and after an event. This series will provide insights into all three areas.


Session 2

Leading Teams in Times of Sustained Crisis

Presented by: Tamara Keefe, Executive Coach, M Ed, ACC, and Michele Roden, MCC, ORSCC, CPCC, Principal and Executive Coach, Blue Opal Consulting

Health care workers can be overcome with anxiety, stress, depression and job dissatisfaction when dealing in high- volume, life and death crisis situations. Leaders who can sustain themselves and others when stress is expected to continue for an unknown duration are urgently needed. This session will discuss how health care leaders can engage with employees in informal ways to help reduce stress and anxiety using team and group activities.

Learning objectives:

  • Describe successful methods for having team and individual conversations about change.

  • Identify how to better lead with self-awareness and build relationship skills.

  • Outline how to support team members with clinical and volume overload.

Through coaching, training and dialogue facilitation, Tamara Keefe has helped thousands of people apply the timeless principles of leadership, service and communication. She is master-certified in leadership and organizational development and is certified in DiSC.

Michele Roden is the co-founder of BluOpal Consulting and is a master-certified coach by the International Coach Federation. She coaches executives, leaders and teams, and she is a believer in continuous learning that provides safe space for challenging conversations. Roden has advanced certification in organization and relationship systems, which is enhanced by certifications in conversational intelligence, team culture survey and team diagnostic assessments.