Registration fees for webinars are $175/member and $300/non-member unless otherwise noted in an event description.

NDHA is an approved provider of continuing education by the North Dakota Board of Examiners for Nursing Home Administrators.

After-Action Reviews During a Crisis

Date: 04/06/2021

2:00 PM - 3:00 PM

This webinar is part 1 of the 3-part Crisis Management Webinar Series.

Registration:  $175 per webinar per facility, or $375 total if you register for the entire 3-webinar series (a savings of $150).

Recommended Audience:  Health care leaders, quality professionals, risk management professionals, security professionals.


A crisis can occur because of an unpredictable event or an unforeseeable consequence of an event that had been considered a risk. In either case, crises always require decisions be made quickly to limit damage to an organization. The nature of the potential damage varies based on the type of the crisis. But in most cases, a crisis can affect health and safety, the organization's finances, the organization's reputation or some combination of these. This series will study the application of strategies designed to help an organization deal with a sudden and significant negative event. Crisis management has three very distinct parts made up of activities before, during and after an event. This series will provide insights into all three areas.

Session 3

After-Action Reviews During a Crisis
Presented by: David Voller, ACHE, MBA, Senior Operational Planner, and Doug Wild, AIA, LEED AP BD+C, Principal, BWBR

The length of the pandemic has challenged the best organizations and added to the list of events that can adversely affect operations. Often seen in health care as an incident report, after-action reviews as perfected by the military offer hospital administrators and managers a tool to assess crisis-response effectiveness and change operations to improve care responses. This session will give insight into how the military executes after-action reviews and how these can be effectively applied in health care.


Learning objectives:

  • Define the connection between crisis review responses and the development of a resilient operations plan.

  • Identify how flexibility and adaptability can translate to future events response.

  • Understand the elements of an after-action review and how this review can be applied during a crisis.


David Voller is senior operational planner and an experienced facilitator and operations leader with a history of producing revenue, reducing operating costs, implementing new systems, developing strategic goals and building cultures for change by redesigning operations. Voller has more than 20 years of work in operations and systems engineering at hospitals and health systems, including Mayo Clinic and Gillette Children’s Specialty Healthcare in Minnesota.


Doug Wild is principal at BWBR with more than 30 years of experience with a focus on facilities for science and technology. He guides organizations through the design of high-performance buildings that are sustainable, durable and cost-efficient, and safeguard the health of occupants and the environment. Wild is a retired major from the North Dakota National Guard who served in civil engineering.